1.Eligibility for Refunds : Progno Health Solutions India Pvt Ltd (“Progno Health”) offers refunds for certain Services and products purchased through our website, subject to the following conditions:
Refunds are applicable only if the Services or products have not been accessed or used or opened. Refunds are not applicable for partially used Services or products. Refunds are subject to cancellation charges, which may be up to 10% of the order value.
2. Process for Refunds : To request a refund, please contact our customer support team at [customer support email/phone number] and provide the following information:
Order number Reason for refund request Our team will review your request and initiate the refund process if eligible.
3.Refund Timeline : Refunds will be processed within 7 business days from the date of approval. The refund amount will be credited back to the original payment method used for the purchase.
4.Exceptions : Refunds are not applicable for Services or products that have been accessed or opened or used. Refunds are not applicable for prescription medications or perishable items.
5. Cancellation Charges : Cancellation charges, up to 10% of the order value, may be deducted from the refund amount.
7.Contact Us : If you have any questions or concerns about our refund policy, please contact us at 9510650660 or mail us at support@prognohealth.com
By requesting a refund from Progno Health, you acknowledge that you have read, understood, and agree to be bound by this refund policy.
